Privacy & Cookie Policy

What is a privacy policy?

This is where we let you know how we collect, use and store your personal data.

This can be things like your name, email address and postal address.

What data do you collect?

Your name and email address if you sign up to our newsletter. By consenting to receiving the newsletter, you’ll get the latest yarns and events sent straight to your inbox. You can unsubscribe at any time by clicking the link at the bottom of every email.

Your name, postal address and email address if you place an order. We process this to print out the mailing label and the information we need to manage your account, as well as for you to use the site such as making additional purchases or making comments on the blog. This is referred to in legal jargon as performance of a contract. We don’t collect any card information, this is all processed by PayPal.

We also use Google Analytics to see what pages are most popular. Google does this by tracking your computer and letting us know how many computers have clicked on our site, as well as some data about how many of those people were which gender, age range and in which country they live. This data is processed by Google on our behalf.

How long do you keep my data?

For email newsletters, we delete your data as soon as you’ve unsubscribed.

For account related data, we’ll keep it for up to seven years after your last order.

How can I access my data?

You can manage the data we hold about you on your MailChimp profile (click “Update Preference Settings” on the bottom of any marketing email from us) or click My Account at the bottom of every page to see, amend or delete your account information. These are the only two systems in which we hold your data.

Do you use cookies?

Yes, we do. Cookies are small text files that are put on your computer to track you across the site. This is necessary for the checkout to work as it remembers who you are when you change the page. Google Analytics also places a cookie on your computer to help us know what are the most popular pages and how we can improve the site for you. You can normally disable cookies in your browser, but for information for your setup and more information, visit the About Cookies website

What if I have additional questions?

We’ve tried to cut down on the jargon but if something’s not clear, you have a question or you want to see the data we hold about you (you can check it in the step above, or send a Subject Access Request to jen@woolstop.co.uk) – please give us a call in the first instance on 01454 414 084

Please note: Woolstop will be closed between Sunday the 23rd of December and Tuesday the 1st of January for Christmas. Any orders placed after 11am on Saturday the 22nd of December will be fulfilled on Wednesday the 2nd of January when we reopen. Apologies for any inconvenience caused. Jennifer xx Dismiss