Delivery Information

We will do our best to process and dispatch all orders within 1 working day using Royal Mail First or Second Class postal service. During busy periods this time may increase slightly but we will still endeavour to dispatch orders as soon as possible.

Any order over the value of £25.00 will qualify for free delivery. All orders under this value will be charged at £3.45 for First Class or £2.95 for Second Class postage

If you reside outside of the UK, orders will be subject to additional shipping or postage costs, import duties and additional taxes which we have no control over and which you will be responsible for paying.

If the goods do not arrive within 5 working days of placing your order, or are incomplete, wrong or damaged please let us know immediately by telephoning 01454 414084 or emailing We will endeavor to sort out any problems you might have encountered as soon as possible.

Please note: Woolstop will be closed between Sunday the 23rd of December and Tuesday the 1st of January for Christmas. Any orders placed after 11am on Saturday the 22nd of December will be fulfilled on Wednesday the 2nd of January when we reopen. Apologies for any inconvenience caused. Jennifer xx Dismiss